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Privacy Outline

This Privacy Outline explains how CrownDrive Windsor Carriages (“we”, “our”, “us”) handles personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We operate carriage hire and related services within England.

1. Data We Collect

We collect only the information required to communicate and manage bookings:

  • Full name and contact details (email, phone)
  • Booking details (requested date, route, notes)
  • Messages sent through our forms or by direct email
  • Technical data such as anonymised site analytics

2. Purpose of Processing

We use this information to confirm bookings, reply to enquiries, manage event coordination, and maintain proper records. Analytics are used to understand general page visits and improve site layout. No profiling or automated decision-making is performed.

3. Legal Basis

The lawful bases for processing are:

  • Performance of a contract when you request a booking
  • Legitimate interest in running and improving our website
  • Consent where applicable (for optional messages or marketing)

4. Data Storage and Security

Personal information is stored securely within the United Kingdom. We use reputable hosting with standard encryption (HTTPS) and limited staff access. Data is retained only as long as needed for record keeping and legal obligations.

5. Sharing of Data

We do not sell or trade your personal data. Information may be shared with payment or communication providers solely to complete your booking or enquiry. Each provider follows its own UK GDPR-compliant terms.

6. Your Rights

You have the right to access, correct, restrict, or request deletion of your data. To exercise these rights, contact us by email at [email protected]. You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.

7. Cookies and Analytics

Basic cookies are used for site functionality and anonymous analytics. See our Cookie Choices page for details.

8. Updates

This Privacy Outline may be updated periodically to reflect regulation changes. The latest version is always posted on this website.

9. Contact Details

CrownDrive Windsor Carriages
3 Peascod Street, Windsor SL4 1DT, England
Phone: 441 753 965 421
Email: [email protected]